- OVO Arena Wembley’s full terms and conditions relating to Ticket sales and admission (the “Terms and Conditions”) can be found at www.ovoarena.co.uk and are available upon request from OVO Arena Wembley box office.
- A “Ticket” means a ticket, electronic ticket, wristband or any other device giving the bearer the right to attend an event.
- Please check your Tickets upon receipt as mistakes cannot always be rectified. Defacing the Ticket or removing a Ticket stub will invalidate the Ticket. You must produce a valid Ticket to gain entry to the venue and upon request for inspection at any time during the event. Failure to produce your Ticket when requested may result in you being ejected from the venue.
- Purchase of a Ticket other than via an authorised Ticket agent or ticketing partner of the venue or the event promoter, are grounds for seizure or cancellation of such ticket without refund or other compensation. Authorised Ticket agents of OVO Arena Wembleyinclude AXS. Resale, or attempted resale of a Ticket other than via the official Ticket resale partner of the venue or the event promoter, are grounds for seizure or cancellation of such Ticket without refund or other compensation. We may also seize and/or cancel without refund any Ticket purchased using methods generated by a script, macro, ticket bot or through the use of automated devices. In addition, the organiser will appoint its own authorised Ticket agents on an event by event basis.
- If you are unsure as to whether or not a person offering Tickets for sale is an authorised Ticket agent, Ticketing partner or official Ticket resale partner, particularly on the secondary ticketing market.Please be aware that auction sites and non-ticket specific consumer to consumer websites are not authorised Ticket agents.
- Tickets are not issued on a sale or return basis and cannot be cancelled or exchanged after purchase other than in accordance with the Terms and Conditions (subject always to these Ticket terms and conditions).
- It is your responsibility to check that the event is going ahead at the date and time printed on this Ticket. All advertised times are approximate and subject to change.
- If an event is cancelled or rescheduled or postponed please refer to your point of purchase for details of your Ticket agent’s refund and/or exchange policy.
- We reserve the right to provide alternative seats to those specified on this Ticket where it is not possible to allow you to occupy the specific seat(s) printed on your Ticket(s).
- We are not liable for any Tickets which are lost, stolen or damaged. Standing Tickets purchased from third party agents cannot be duplicated if lost or stolen.
- All children (including infants) need a Ticket to enter the event – unless otherwise specified on the event details page. Unless stated, under 14s in the seated area need to be with someone aged 16 or over. If you’re coming to a standing show, under 14s aren’t allowed into the standing area, and 14-15-year olds must be with someone 16 or over. Other age restrictions may apply to specific events and are notified at the point of sale.
- In order to ensure the security, safety and comfort of all patrons, we reserve the right at our reasonable discretion to refuse admission to, or to eject you from, the venue without compensation or refund.
- Searching may be a condition of entry. We may operate compulsory airport-style archway scanners at the venue entrances. For further information on these and for details of prohibited items please see the Terms and Conditions.
- Animals, with the exception of assistance dogs, are not permitted in OVO Arena Wembley. Food and beverages cannot be brought into OVO Arena Wembley.
- If you appear to be under 25 you will be asked for proof of age when purchasing alcohol.
- OVO Arena Wembley is a no smoking venue. Electronic cigarettes must not be used in prohibited areas.
- There is no re-admission once you have left the venue.
- There will be no admission to the event before the designated opening times. For some shows, latecomers may not be admitted until a suitable break in the performance.
- Should you experience any problems during your visit please contact the nearest steward as every effort will be made to resolve issues prior to or during the event.
- In seated areas other people might stand up in front of you during the event. Refunds and compensation will not be offered if your view is restricted in this way otherwise disturbed by members of the audience entering/exiting their seat.
- Unauthorised photography or recording is not permitted.
- Customers are requested to address any specific access requirements in advance of their visit by contacting customerservices@ovoarena.co.uk.
- You must leave OVO Arena Wembley quietly and with consideration for our neighbours.
FAQs
Does Wembley Arena check ID? ›
It's really only needed if there are issues with your mobile ticket, such as your mobile phone breaks. Then you need to go to the ticket office and sort it out with your ID. Most people have driving photo ids, so it's not a problem.
How strict is Wembley Arena bag policy? ›Bag checks
In addition to ticket checks, small bags will also be searched. We don't have any cloakrooms in our venue and for security reasons all adult backpacks or rucksacks of any size and any other bags larger than 40 x 35 x 19 cm aren't allowed.
Is there a dress code at the Ovo Arena Wembley? There is no specific dress code at the Ovo Arena Wembley, with most people just wearing their everyday clothes.
Can you vape in Wembley Arena? ›You can vape on the concourses and in the foyer only, please note that you can't vape inside the auditorium.
Does Wembley check names on tickets? ›Match tickets are non-transferable and Wembley reserve the right to deny entry should the name on the ticket not match the name of the individual.
Can I get into a concert without an ID? ›Yes! If you are 21+ years or older you need to enter the venue with your valid ID. and will NOT be able to purchase or consume any alcoholic beverages. NO EXCEPTIONS.
Can I bring a backpack to Wembley? ›What's allowed? Each person can only bring one small bag, and it must not be bigger than A4 size: Height 297mm (11.7 inches) Width 210mm (8.27 inches)
Can I take a water bottle into Wembley Stadium? ›Food and drink – Visitors are advised not to bring food and drink to the stadium as there will be sufficient provision inside for purchase. Please note that re-usable sports bottles are not permitted into the Stadium, all bottles must be disposable. forbidden and will result in arrest and/or ejection from the Ground.
Can I bring my purse to a concert? ›Keep your hands free and pockets open by bringing a small bag or tote. Typically, a clear bag that is 12” x 6” x 12” or smaller will be permitted, but always make sure to verify your venue's bag policy before the show.
Is it warm inside Wembley Arena? ›Yes there is air con. However if you're attending a 'lively' event it does get hot in the venue so be prepared.
How early do you have to be to go to a concert at Wembley? ›
What time should I arrive before an event at Wembley Stadium? To avoid crowds and ensure a smooth entry to Wembley Stadium, arrive at Wembley Park as early as possible before the event. Check the schedule for your show's opening times and plan to arrive at least 60-90 minutes before the start time.
What time do concerts finish at Wembley Arena? ›Usually finish at 10.45 -11pm. Queues getting on the tube and taking buses are horrendous. I would recommend either staying close by and walking or having a drink and letting the crowds disperse.
Can I bring my vape to a concert? ›Metal detectors are designed to look for metal, and as the majority of vapes include metal components, bringing a vape may alert the venue to your vape on your person. Make sure to understand what the rules are of the venue you're attending so you're in compliance.
How long does it take to get out of Wembley Arena? ›Hey, worst comes to worst you will be out of the stadium in 25-30mins max. If you are avoiding the walk to the tube station then I would recommend you take the exit that leads to wembley central overground station which is lil less crowded and easy to approach than the tube station.
Is Wembley cashless? ›Please note Wembley Stadium is a cashless stadium. ALL food and drink kiosks accept card / contactless payment.
Do you need ID when going to a concert? ›What do I need to access my concert? In order to access your concert, you will have to show the authorities a valid photo ID to allow them to check the name and surname on the ticket.
Does London Stadium ask for ID? ›2. The Club and London Stadium require the details of those attending the match. You must be the named supporter on the ticket and any supporters aged 16 or over may be asked to provide photographic identification before entering the ground. If your photo ID check is not validated, you will not be permitted entry.
How old do you have to be to stand at Wembley Arena? ›Unless stated, under 14s in the seated area need to be with someone aged 16 or over. If you're coming to a standing show, under 14s aren't allowed into the standing area, and 14-15-year olds must be with someone 16 or over. Other age restrictions may apply to specific events and are notified at the point of sale.
Do you need to show ID for Ticketmaster? ›To collect your tickets, you'll need to bring these with you: Valid photo ID with a signature (state ID, driver's license, or passport)