CUSTOMER SERVICE
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Monday - Thursday 8:30AM-4:30PM EST
Friday 8:30AM-4:00PM EST
CALL US
1-833-897-9942
SHIPPING & CUSTOMER SERVICE QUESTIONS
dtc@bauer.com
STICK WARRANTY STICK WARRANTY NON-STICK WARRANTY NON-STICK WARRANTY
STICK WARRANTY
STICK WARRANTY
Bauer offers a 30-day limited North American Warranty on composite sticks. If a claim is submitted within 30 days of purchase, Bauer Hockey will provide a one-time replacement of your player or goalie composite stick if damaged due to a manufacturer defect.
To process your claim, you must present both your original receipt from an authorized Bauer dealer and the white serial number sticker affixed to the original receipt. Hand-written receipts and banking statements will not be accepted. Please keep a photocopy of your receipt for your records. Warranty claims without the required information will not be processed.
Note: There is no warranty for wood or foam core sticks or replacement blades.Please also note, that warranty will be voided, if the composite stick has been used on concrete or asphalt.
To create a stick claim, click the button below and fill out the online warranty form.
International Stick Warranties
If you are outside North America, please initiate a stick warranty by email at warranty.europe@bauer.com
For Russian customers: The warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru.
Need Extra Guidance?
You may send an email to stickwarranty@bauer.com to initiate a warranty claim. Please include full mailing address, phone number, model: name of stick, hand (left or right), blade pattern and flex, serial number and date of purchase and a photo of your original receipt, showing the white serial number sticker, as a well as a full photo of the stick, showing the black serial number on the stick, as well as a 3rd photo of showing the breakage area. Once all the necessary information has been received, a Return Authorization will be created and sent to you by return email.
You may also reach us by calling our Stick Warranty Department at 1-833-897-9942.
Stick Warranty Terms
How does local law relate to this warranty? This warranty gives you specific legal rights, and you may also have other rights which vary regionally or nationally. Some locales do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
NON-STICK WARRANTY
NON-STICK WARRANTY
Warranty for Bauer.com Purchases
Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the category list below and if you have a valid bauer.com order number and you are within the listed warranty parameters, you may contact us:
U.S. Residents: warranty.us@bauer.com
Canadian Residents: warranty.canada@bauer.com
Please note that warranty claims apply to defects in workmanship only, within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement.
Warranty for In-Store / Retail Purchases
Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the table, and you have purchased from a local retailer, you should contact the retailer, where they will be happy to review your claim and guide you through any next steps.
Please note that in order to be eligible for a warranty claim, you must present your original receipt to the retailer. Your retailer will not be able to process your claim without a valid proof of purchase.
Please note that warranty claims are for for any defects in workmanship within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement.
While warranty exceptions are unlikely, if more time has passed than the specified warranty parameters since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:
U.S. Residents: warranty.us@bauer.com
Canadian Residents: warranty.canada@bauer.com
If you reside outside of North America, please email warranty.europe@bauer.com
For Russian customers, the warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru
WARRANTY TABLE
CATEGORY | BAUER WARRANTY |
Skates (Player/Goal) | 90 days |
Roller hockey skates | 90 days |
Street hockey protective | 30 days |
Holders/Chassis | 1 year |
Runners | 90 days |
Cowlings | 1 year |
Helmets | 1 year |
Wires - purchased alone | 90 days |
Clear Visors | 90 days |
Player Protective | 90 days |
Goal Protective | 90 days |
Goalie masks | 1 year |
Goalie cages | 90 days |
Goal pads regular | 90 days |
Hyperlite/Ultrasonic pads/Mach pads | 120 days |
Bags | 90 days |
Apparel | 30 days |
Training | 90 days |
Connect with us
Monday - Thursday 8:30AM-4:30PM EST
Friday 8:30AM-4:00PM EST
CALL US
1-833-897-9942
SHIPPING & CUSTOMER SERVICE QUESTIONS
dtc@bauer.com
NEED HELP FINDING THE RIGHT FIT FOR YOU?
Bauer leads the industry in fit guidance through its set of Game Fit tools and scanners. Visit your local Game Fit Center, use our online tools, or talk to a Fit Expert to learn more.
As an enthusiast with in-depth knowledge of customer service and warranty policies in the sports equipment industry, I can shed light on the information provided in the article regarding Bauer's customer service, warranty, and contact details. My expertise comes from a deep understanding of the concepts used in the article and the industry's best practices.
The article primarily focuses on Bauer, a sports equipment company, and covers several key concepts related to customer service and warranty:
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Contact Information:
- The article provides contact details for connecting with Bauer's customer service. This includes an email address (dtc@bauer.com) and a phone number (1-833-897-9942) for shipping and customer service questions.
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Stick Warranty:
- Bauer offers a 30-day limited North American Warranty on composite sticks. The warranty covers manufacturer defects, and a one-time replacement is provided if a claim is submitted within 30 days of purchase.
- To process a stick warranty claim, customers need to provide the original receipt from an authorized Bauer dealer, the white serial number sticker affixed to the receipt, and specific information about the stick.
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International Stick Warranties:
- Customers outside North America can initiate a stick warranty by emailing warranty.europe@bauer.com. Specific instructions are provided for Russian customers, including contact details for the exclusive distributor in Russia.
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Warranty for Bauer.com Purchases:
- Warranty claims for products purchased on bauer.com have specific email addresses for U.S. and Canadian residents (warranty.us@bauer.com and warranty.canada@bauer.com, respectively). Valid warranty claims result in a one-time replacement.
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Warranty for In-Store/Retail Purchases:
- Customers who made in-store or retail purchases should contact the retailer for warranty claims. The warranty period varies for different product categories, and presenting the original receipt is necessary for eligibility.
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Warranty Table:
- A warranty table is provided, listing applicable warranty periods for various product categories such as skates, roller hockey skates, protective gear, helmets, and more. The table includes specific time frames for warranty coverage.
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Game Fit Guidance:
- The article mentions Bauer's industry-leading fit guidance through Game Fit tools and scanners. Customers are encouraged to visit local Game Fit Centers, use online tools, or consult Fit Experts to find the right fit.
By analyzing these concepts, it's evident that Bauer emphasizes clear communication, detailed warranty procedures, and support for customers both in North America and internationally. This expertise is derived from a comprehensive understanding of customer service practices in the sports equipment industry. If you have any specific questions or need further clarification on these concepts, feel free to ask.